First of all I’m very sorry that MindBell does not ring as you expect.

Here is a checklist that I hope might help to get it going:

  • Does it ring when you touch the bell?

    Follow every message that might give a hint.

  • Is the volume in the settings too low?

    Try to change the bell volume in the actions section of the settings.

  • Have you activated the bell by the switch?

    See intro how to activate it.

  • Have you specified the starting and ending times?

    It will only ring after starting time and before ending time.

  • Have you specified the days of the week to be active?

    It will only ring on the chosen weekdays.

  • Have you specified which actions should be taken when ringing?

    Ensure the action you are missing is enabled: bell display, sound or vibration.

  • Have you been in a call when the bell tried to ring? Or did you mute the phone before or entered flight mode?

    If so the bell won’t play a sound, vibrate or even display in that moment (depending on the corresponding option). That takes a new interval to try it again. With long intervals this might result in never hearing the bell ring.

  • Is there a chance that you simply overheard the bell? While in flow or very busy?

    Choose another ringtone or enable vibration and/or enable notifications when the bell rings (needs version >= 3.1.0). Not forever, just to check.

  • Is ‘Pause audio on sound’ enabled in the settings?

    Please disable that option. It doesn’t work properly on devices of some vendors, e.g. Samsung or LG.

  • Are you using any sort of power saver app?

    Please exclude MindBell from it in the phone’s Settings > Advanced Settings > Battery manager. The Battery button in MindBell’s help dialog should take you there.

  • Are there any power saver mechanisms on your device?

    Please exclude MindBell from it in the phone’s Settings > Advanced Settings > Battery manager. The Battery button in MindBell’s help dialog should take you there.

  • Have you tried to uninstall MindBell and re-install it freshly?

    Clear data first (it might make a difference).

    On Marshmallow and higher please disable automatic restoring of app data after reinstallation.

    Then uninstall and reinstall MindBell.

  • Have you re-booted your mobile to see whether that helps?

    Please try that one, too.

  • You’ve found a solution that’s not listed here?

    Please send me an e-mail. I’d be happy to add it to this list.

  • All this does not help?

    Please use the e-mail button of the help dialog to send me an e-mail.

    Do not forget to add your question or describe your problem, otherwise the e-mail will be ignored.